城巴於一九七九年開始營運，當時以一部雙層巴士，為香港船塢的員工提供穿梭巴士服務。一九八一年，城巴開辦首條非專利居民巴士路線，來往沙田第一城及九龍塘地鐵站，這條62R號線至今仍然提供服務，是香港最早全面以空調巴士行走的路線。一九八四年，城巴開辦往來香港與深圳的跨境客車服務，除了採用來自英國的二手巴士外，全新的雙層空調巴士，亦於一九八五年開始投入服務。
至一九八七年，城巴再購入十二部全新的空調雙層巴士，行走沙田第一城及過境巴士路線。由於客人反應熱烈，城巴旋即增購空調巴士以應需求。
在一九九一年，城巴透過公開競投，獲香港政府授予第一條港島巴士路線 (12A) 的專營權。其後在一九九三年，城巴再在公開競投中脫穎而出，贏得港島區二十八條專利巴士路線的專營權，令車隊數目擴展超過一倍。隨著服務的進一步拓展，在一九九五年再接辦十四條港島區的專利巴士線後，城巴運作的巴士已超過五百部。
秉承以往佳績，在一九九六年，公司同樣透過公開競投的方式，獲香港政府批准於一九九七年六月起，營運十三條連接香港國際機場、東涌新市鎮及港九市區的專利巴士線。
一九九八年，由於港島區另一間巴士公司的專營權終結，城巴接辦該公司的十二條路線，令車隊數量擴展至一千一百部。
與此同時，城巴的業務，亦透過合資經營方式，伸延至中國。其中包括在首都北京市提供巴士服務。北京電車城巴除了是該市首個合資經營的巴士業務外，更率先在當地引進空調巴士服務。隨著這路線（康恩專線）的發展成功，城巴開辦了在首都的第二條豪華客車路線，來往北京東直門及密雲汽車站（東密專線）。
短短二十年間，城巴已成為廣受歡迎的公共交通工具，為市民提供舒適、方便的服務，接送您往返住所、辦公室與香港各主要的運輸交匯點。
城巴亦提供了相當成功的合約及私人巴士租賃服務，其中包括為香港電視廣播有限公司提供的員工接載服務；往返金鐘與海洋公園的空調專線服務；及可供私人租用的各款雙層及開蓬巴士。
一九九九年，城巴成為跨國運輸集團 Stagecoach Group 的成員，其服務遍及英國、美國及新西蘭等地。二零零三年六月，周大褔企業有限公司旗下之 Delta Pearl Limited 從 Stagecoach Group 收購城巴，二零零四年三月，周大福企業有限公司及新創建集團有限公司合資成立一所多元化交通服務公司 － Merryhill集團有限公司，城巴亦正式成為該集團的成員。為建立集團旗下交通業務在完成重組後的企業形象，並充份反映其業務範圍，Merryhill集團有限公司已於二零零四年十二月正式更改名稱為新創建交通服務有限公司，並沿用新創建集團的主標誌。新創建交通服務有限公司銳意秉承新創建集團的企業精神，並會繼續與集團及周大福企業內各成員公司緊密合作，發揮協同效應，以迎接未來的挑戰及機遇。
城巴由周大福企業有限公司及新創建集團有限公司 (「新創建集團」)共同持有。新創建集團有限公司（「新創建集團」；股份代號：0659）乃新世界發展有限公司（股份代號：0017）之基建及服務旗艦，業務遍及香港、中國內地及澳門。基建業務涵蓋能源、水務、道路及港口四大範疇；服務及租務則包括設施租務(香港會議展覽中心和亞洲貨櫃物流中心之營運管理)、建築機電(協興建築集團和新創機電集團)、交通運輸(新世界第一巴士、城巴和新世界第一渡輪)等。
Citybus started operating buses in 1979 using one double deck bus on a shuttle service for the employees of a Hong Kong dockyard. By 1981 the search for new business resulted in the operation of our first residential bus route between City One Shatin and Kowloon Tong MTR station. This route is still operating as route 62R and was Hong Kong’s first fully air conditioned bus route. By 1984, Citybus had begun a cross-boundary coach service between Hong Kong and Shenzhen initially using second hand double deck buses from the United Kingdom, but these were supplemented by our first new air-conditioned double deck buses in 1985.
In 1989 an order was placed for 12 air conditioned double deckers which at the time was the biggest commitment made by any bus operator. These entered service on the cross border routes and route 62R and their popularity was so great that additional orders were placed soon afterwards for additional vehicles to cope with the increasing demand.
In 1991 the Hong Kong Government awarded Citybus its first franchised route, (the 12A), on Hong Kong Island, and the Company, by competitive tender, took over 28 more franchised routes in 1993 which resulted in the fleet more than doubling in size. A further 14 franchised routes followed in 1995 which together with organic expansion saw the fleet expand to over 500 buses.
Success followed success and in 1996 the company won another competitive tender to operate another 13 prime franchised routes serving the new Hong Kong International Airport and Tung Chung new town.
A further 12 routes were transferred to the Company in 1998 following the expiry of an existing franchised bus operator on Hong Kong Island and this took the Citybus fleet up to 1,100 buses.
During this period there has also been expansion in China with a joint venture operation in China’s capital city, Beijing. Not only was this the capital’s first joint venture bus operation, but it also marked the introduction of air-conditioned buses for the first time in Beijing. Following the success of this route, a second urban express coach route was introduced in Beijing.
Over the past two decades, the Company’s buses have become a highly popular means for people to commute comfortably and conveniently between their homes, offices and Hong Kong’s major travel interchanges.
Citybus also runs successful contract and private hire services. It provides staff shuttle bus services for organisations such as Hong Kong Television Broadcasts Limited, air-conditioned shuttle buses from Admiralty to Ocean Park, as well as a variety of single- deck, double deck and open top buses for private hire.
In 1999 Citybus became part of the Stagecoach Group, a large multi national transport group with operations in the United Kingdom, United States and New Zealand. The ownership of Citybus changed again in June 2003 when we were sold to Delta Pearl Limited, a subsidiary of Chow Tai Fook Enterprises Limited. In March 2004, Citybus became a member company of Merryhill Group Limited, a comprehensive transport services provider jointly formed by Chow Tai Fook Enterprises Limited and NWS Holdings Limited. In Dec 2004, Merryhill Group Limited has been renamed as NWS Transport Services Limited. The renaming aims at establishing the corporate image of our Group’s transport businesses following its restructuring, as well as reflecting its business perspectives. The logo of NWS Transport Services Limited will also follow the master signature of NWS Holdings Limited. NWS Transport Services Limited, inheriting the essential quality of NWS Holdings Limited, will continue to work closely with other member companies within the Group and Chow Tai Fook Enterprises. By capitalizing on the synergies this will bring, we will be well equipped to face the future challenges and opportunities.
Citybus is jointly owned by Chow Tai Fook Enterprises Limited and NWS Holdings Limited ("NWS Holdings"). NWS Holdings Limited ("NWS Holdings", Stock code: 0659.HK), the infrastructure and service flagship of New World Development Company Limited (Stock code: 0017.HK), embraces a diversified range of businesses in Hong Kong, Mainland China and Macau. Its Infrastructure portfolio includes Energy, Water, Roads and Ports projects. Its Service & Rental division comprises Facilities Rental (the management of Hong Kong Convention and Exhibition Centre and ATL Logistics Centre), Contracting (Hip Hing Construction Group and NWS Engineering Group), Transport (New World First Bus, Citybus and New World First Ferry), etc.
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