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2006-07-03 16:27:24| 人氣68| 回應0 | 上一篇 | 下一篇

Psychology of Quening

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1. One will wait longer for more valuable service.
2.Unfair waits are longer than equitable waits-FCFS.
3.Unoccupied time feels longer than occupied time.
4.Solo waits feel longer than group waits.
5.Preprocess waits feels longer than in-process waits.
6.Uncertain or unexpected waits are longer than known or explained waits - advance notice lessens customer’s anxiety
7.Other lines always seem moving faste

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