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Tips on Answering the Telephone-5

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Tips on Answering the Telephone (part 5 of 8)

接聽電話的重要原則

So how'd you do? Total your score. If you totaled between 27 and 30, you're doing a great job answering the telephone. Keep it up! A score of 23 to 26 means you're doing well and, with a bit of practice, you'll perfect your already good skills. If you score between 19 and 22, you're not doing too badly, but your telephone skills may be a little rough around the edges. If you're below 18, you need study and practice!

你答得如何？把你的分數加起來，如果總分介於27分和30分之間，你的電話接聽技巧非常好，繼續保持下去喔！分數若介於23分和26分之間，技巧不錯，只要再稍加練習你已經不錯的技巧，就會更完美。如果分數介於19分和22分之間，表現還可以，不過你的電話技巧可能有點不夠完美成熟。如果分數低於18分，你就需要好好地研究練習一番了！

⊙　Word Bank
　　rough around the edges (adj phr)　形容不夠完美、成熟

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