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旅館管理

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一、科目概要Course Description

本書探討之內容係以旅館客房與房務之管理為主並就旅館業之組織與職掌、客房與房務實務、服務管理及行政部門之管理基本概念,一一介紹,兼具理論與實務之特色。

The contents of the book explores the management of the hotel room and housekeeping based organizations and Responsibilities of the hotel industry, room, room pragmatic Service, service management and administrative management basic concepts introduced one by one, both the theory and practice of characteristic.

二、教學目標(Course Objectives

1.啟發學生在旅館事業之新思維與內涵,使學生對國內外旅館業之組織、能力、知識、態度與發展前景等所有瞭解。

Inspire students in the hotel cause of new thinking and content, so that students all understand the hotel industry organizations at home and abroad, abilities, knowledge, attitudes, and development prospects.

2.培育學生對旅館經營管理能力之開發,在未來從事餐旅服務業,能夠將理論與實務相互結合運用。

cultivating students hotelier management capacity development in the hospitality industry in the future, the theory and practice can be a combination.

3.同學瞭解旅館各部門的組織與運作方式,並於學習中了解旅館的運作,期在未來找出適合自己的工作

Students can understand the organization and operation of the various departments of the Hotel, and learning to understand the operation of the hotel, in the future to find a suitable job.

4.本課程將協助學生加強對其旅館業就業市場之工作特性、職掌及生涯規劃的認識,並以實務說明相關基礎知識,增進學生對旅館業管理之了解。

This course will help students strengthen their operating characteristics of the hotel industry job market, Responsibilities and career planning awareness and basic knowledge to the Practice Note, enhance students' understanding of the management on the hotel industry.

三、評量方式與評分比例分配

Evaluation Criteria

平時成績(課堂參與及表現)Participation: 40%

(Attendance, assignments and activeness in discussion )

期中考(或繳交期中報告)midterm exam: 30%

期末考(或期末報告)term final exam: 30

四、課堂要求

(Course Requirements & Policies

1.事先說明上課相關規範(遊戲規則),希同學配合。

Spacify the class rules in advance (rules of the game), with the hope that the students.

2.以實務案例說明,增加師生間的互動。

To practice case illustrates the increased interaction between teachers and students.

五、教科書

Textbooks

旅館管理-理論與實務

Hotel Management-Theory and Practice

六、指定參考書目或網址(References

旅館房務管理-理論與實務

 

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