他的雜誌一週年了
http://mypaper.pchome.com.tw/news/kuno/3/1290679424/20070714144142/
這是岔題
我只是要列一段他講的很寫實的話，特別是自己在一個被戲稱為五星級飯店的地方打工，對照聽來就只能想：啊，老闆不會這樣想啊
這是BA的Club World，嗯......明亮版？Brule先生擔任顧問的(至少比它的上一代清爽啊！但是一排還是沒變八個位子很狠，不擠，只是進出不易)
ok，回題，從CNN貼來的(Business Traveller, 2008 March)：
QUEST: British Airways recognized this shift when it redesigned Club World, calmer colors, more personal space and choice throughout the flight. These are the hallmarks. And the man who helped them find their way was the style guru, Tyler Brule.
......
BRULE: I think it’s quite tricky to be able to say, I’m walking in the front door right now and I want to have this seamless experience through flying, through hotels, which says everything about me. [重點]>>>You can hire the best industrial designer to develop a cabin for your airline, but it’s going to fall apart if the service experience is bad. No matter what happens, no matter what style cues or design cues that you put into the equation, it’s purely going to come down to manpower and service every single time.
文章定位：
